Frequently Asked Questions
- Our furniture is environmentally friendly: Our fast-growing super plant grows in Indonesia and takes between 3-5 years to grow, hardwoods in contrast can take more than 20 years to mature. This rapid growth is what makes our cane so sustainable as growth can match demand whilst slower-growing hardwoods can not.
- Made in the UK: All of our cushions are made in the UK and are Dacron wrapped ™ for longevity.
- Furniture built to last: Cane furniture is designed for the extreme temperatures found in conservatories due to the environment the material is grown in. That's why all of our frames come with a 3 year warranty.
- We plant a tree for every order: We work closely with 'Just One TREE' to ensure our donation goes to planting trees across the globe.
- We're here to help: Our aftercare team are always a phone call or email away to answer any questions or queries. No robots here, only people!
- Our delivery service: Orders are checked, polished & hand-delivered by our team to ensure your furniture gets to you as good as when it left our quality assurance team.
Natural cane and rattan come from a super plant grown in the far east, often viewed as an invasive plant that grows in thick jungle climbing larger trees. As one of the world strongest and fastest-growing plants, it’s no surprise why it is the preferred choice of furniture for a conservatory or orangery. Grown in intense jungle heat, the porous structure is designed for extreme weather and the durability to grow through dense jungle; the perfect material for long lasting furniture frames).
We are proud to announce we have signed a long term partnership with 'JUST ONE Tree', pledging to donate the cost of planting a tree for every sale, and that's across all ranges and all order sizes. That means more trees and less Co2, sounds good to us! The amount of trees will be updated every quarter and all donations are automatically taken upon order confirmation. Our pledge is just another step we are taking to give back to the planet and we are excited to see our partnership grow for the considerable future.
Our Leicestershire showroom opens at 9am-4pm weekdays & Saturday, we open 10am-2pm on Sundays. Our phone
Ordering online has never been simpler:
- Find your desired product/s
- Choose a the fabric from the 'Fabric Selector'
*To view the fabric
range use the drop down 'Fabric' menu and browse through each brands fabric
- Click 'Add to Cart'
- Checkout (follow the onscreen steps)
- Put in payment details and await for confirmation screen.
Once confirmed your order will be processed instantly, you will receive an automatic email with the full order details and a reference number. If you have any problems with the order process feel free to give us a call on 0116 319 2140.
COVID-19 LEAD TIMES vary from each supplier and are currently as follows: Premier Cane 6-8 weeks, Daro 6-12 weeks, The Cane Industries 10-20 Weeks, Laura Ashley 6-12 weeks & Desser 8-12 weeks - This is all dependent on the stock situation and delivery postcodes. In the event of a stock delay we will always contact the customer to advise a longer than normal lead time. Once a delivery slot is available we will contact you with a planned schedule (usually the week before the scheduled delivery slot), if you are unable to accept our schedule then do not worry, we can hold furniture free of charge and reschedule to a more convenient time.
Scotland: Delivery charges may apply, the standard delivery charge to Scotland is £25 unless stated on selected items. Please call the showroom for more information. Delivery schedule can take up to 8 weeks for Scotland Orders.
England & Wales: Free delivery on all orders £500 or more, orders under £500 will incur a £25 delivery or £9.95 for small items, unless stated in the product description.
Additional Delivery Options: For quotations to Europe, Scotland, Isle of man, Guernsey, Shetland Isles, Isle of Lewis, Orkney Islands, Isle of Wight, Ireland, Island of Skye, Island of Mull & Island of Scilly. Please call the showroom where we will be happy to help 0116 319 2140
Once your order has come in and has been checked over, we will contact you in regards to booking a delivery slot (usually the week prior to delivery).
We offer all our deliveries on a white glove basis as standard with no extra charge however poor access, unprepared rooms and rooms above ground level will only be delivered to the point of no access. Please mention any tricky delivery problems you may anticipate in advance so we are prepared with a suitable solution.
Under particular circumstances we may opt to use an external 2 man delivery service or courier service, we have a network of delivery partners that may be used after consulting with you about your options.
Each supplier has there own warranties that follow different rules and regulations. More details can be found on the official websites for the supplier you wish to purchase.
Standard frame warranties are as follows excluding cushions:
Daro: 2 Years
Desser: 1 Year
Cane Industries: 2 Years
Premier Cane Furniture: 3 Years
All online furniture orders require full payment, confirmation and receipt are automatically send upon completion. Our payment options are displayed on the checkout.
Over the phone / Showroom
Over the phone we can take a 20% deposit with the remaining balance paid on delivery. The deposit and remaining balance can be paid with most credit/debit cards, cash or cheques. To place a deposit on an order call one our our team members on 0116 319 2140.
Premier Cane Furniture takes customer data protection very seriously, we will never sell or release your details to third parties and all of our data is securely stored using the latest SSL encryption technology. We never store any payment details and any paper threads are shredded upon order completion.
Bespoke Customer orders are designed by the customer and are chosen by
the customer, on this basis we are unable to accept returns on bespoke
conservatory furniture orders.
For furniture items that are not bespoke (off the shelf & Sale Items) It is your responsibility to return the items to our showroom in a good saleable condition. However we recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.
Faulty items will be managed and completed by the team at Premier Cane Furniture. We aim to rectify faults within 16 weeks.
Fabric Purchased by the metre & Replacement Cushions are non refundable - Fabric is cut to the customer's specification therefore once ordered cannot be returned. Please ask for fabric samples prior to ordering to avoid disappointment. Bespoke Replacement Cushions & Covers orders are a personal customers choice and therefore non refundable. Please call the showroom for further advice and information
This website is operated by Premier Cane Furniture. Throughout the site, the terms “we”, “us” and “our” refer to Premier Cane Furniture. Premier Cane Furniture offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
- You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
- You must not transmit any worms or viruses or any code of a destructive nature.
- A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
- Prices for our products are subject to change without notice.
- We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
- We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Premier Cane Furniture, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Premier Cane Furniture and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Unit 20, The Warren Leicester GB LE7 3XA.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.
Taking care of your indoor conservatory furniture will help keep your product looking there best for longer here are some quick tips on furniture maintenance.
- Keep on top of dust collection in rattan weave by using a micro fibre cloth or duster.
- Wipe down arms with soap and water and finish with a wood polish and a cloth.
- Turn cushions over every so often for an even fade (especially beneficial for those with intense sunlight).
Cushion Care: Caring for your cushions requires a little research. All of our cushions are removeable and most are dry clean only. Only a select few are machine washable, and if washed allow for a 3% size reduction.
Note: Cushions can be a tedious task when squeezing the foams out of the material, easiest way is to utilise your legs by folding the cushion, beware to not use too much force as zips may bust.
Official Daro 'Customer Care Kits' sold here: Daro Furniture Care Kit
Caring for outdoor furniture is a very simple process. Utilising soap and water, and for more stubborn dirt a jet wash on low power will also do the trick. Cushions should be stored away for longevity, foams will last much longer if an effort is taken to store the cushion away when not in use. Covers are also recommended if you want your furniture to look as good as new for longer.
Yes whatever you need we are here to help, choose from one of the following point of contacts and get in touch. Order numbers and any other relevant details help to speed the process up.
- Our email: firstname.lastname@example.org
- Our phone number: 01163192140
- Use the online chat in the bottom right of your screen.